If you haven't noticed lately, the Facebook review platform is getting a makeover. A notification feature is rolling out to users who check into the places they go. Within 24 hours after checking into …
Simple Tactic for Salespeople to Manage Online Reputation Right
Everyone wants to do business with people they know, like and trust. But trust building in today's online world can get a bit tricky. Social media gives customers a bigger say in how salespeople are …
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10 Savvy Ways to Stop Social Media Snipers
You know the feeling: you come home content and enthusiastic after a hard day's work having delivered excellent customer experiences and made a positive impact on your customer's lives. The next …
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8 Right-Now Actions to Improve Your Online Reputation
Online ratings are what brought me to social media strategy consulting. It was 2008 and I could see the 4-way intersection of social media, online ratings, customer experience and business operations …
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“I Hate Yelp” and Other Afflictions Hampering Your Online Reputation Management
As your business adapts to social media marketing, it's crucial to not disregard that part of social media known as online reputation management. While the term "social media" can mean many different …
The 4 Core Factors in Delivering Superior Customer Experience
Let's face it, this monumental shift away from spewing propaganda about products and services to people who don't know you and towards connecting and engaging your target customers is very …
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