Last Friday, Mark, a dealership Service Manager quit his job and walked out. This guy was a long-term productive employee. He had a spotless attendance record of working 12-hour days, 5 or 6 times a week. However horrendous his working environment was, he did everything in his power to stick it out because he saw greatness was possible and he loved supporting his team. But when another dealer called him to come for an interview, he decided to go talk to them and, well, the rest you know.
Let’s face it, the bad boss who’s angry and leads through fear is just hitting their stride during a sluggish economy, high unemployment, and fear over continued employment. The best people, the ones a company can’t afford to lose are the first ones to flee when a dealership’s got bad bosses. What’s left behind are the folks who feel like they must stay for whatever reason–economic, fear or comfort. An angry boss costs the company more because how can a team prosper when all that’s left are the people who “have” to be there?
When an employee’s frustration level is so high and they feel like the only solution is to bolt, how does a store recover from that? After word got out that Mark had left and the jungle tom-toms started. Pretty soon, everyone was talking about how great it was that Mark was gone now, how much better the department’s going to be without him. As the saying goes, “When you’re dead, they eat you.”
Seasoned, happy, concerned bosses go out of their way to make sure the stress is low, the production is steady or increasing, and will do what’s needed to alleviate the fears of their staff. Feasting on the bones of another defector just doesn’t enter their field of vision because the exodus rarely happens on their watch.
The truth is finding a replacement for Mark will be costly. Bad bosses cost the dealership much more in the long run. And with the proliferation of social networking, the dealership and those bosses are being talked about in cyberspace for everyone to see forever. When you’re dead, they eat you.