Customer Experience Marketing: Give ‘em Something to Talk About

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A brand is no longer what we tell consumers it is. It’s what consumers tell each other it is. The customer journey is more connected than ever. Your customers' experiences get shared whether you're in the conversation or not. Customer Experience Marketing gives your customers the microphone. It's your job to give them something to talk about. Customer experience is defined as the sum of all experiences your customer has with you over the … [Read more...]

How to Be a Better Marketer: ONE Thing That Changes Everything

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Even though marketers are consumers themselves, they’ve forgotten how to think like a consumer. They live inside the data and the trends in consumer behavior and end up unable to recognize their own motivations for doing what they do. Sure data is important, but to learn how to be a better marketer you have to get your head out of the calculations and into the conversations. Some companies that say they provide "Marketing" are actually doing … [Read more...]

4 Actions to Provide Real Value, Not Just Content in Marketing

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Mastering online marketing to make sure your business stands out amongst the noise is not an easy task. Designing quality content in marketing is the first step to win your customers' attention. They crave information about the products and services they're shopping for and it's getting more and more difficult to get them that information first, before your competitor does. The marketing channels are growing and becoming more complex. Social … [Read more...]

8 Ways to Rev Up Online Referrals, Guarantee a Steady Flow of New Customers

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"The best referral engine there is... is a happy customer."  ~John Jantsch In a transaction-based business, sales are driven by good customer experience. When shopping and researching their purchase, your customers look for evidence of a good customer experience. They look at your blog content, your Social Media profiles and your online reviews. Online reviews are actually digital referrals. Even though users may not know each other, online … [Read more...]

Which Social Media Sites Will Give Me the Biggest ROI?

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Social Media ROI may seem elusive but there are specific steps you can take to leverage the medium without going broke. Marketing to generate leads for any business today requires a holistic approach that includes SEO, content (blog), Social Media and Social advertising. It's difficult to know where to concentrate your resources but it bears close attention due to the investment it takes to succeed. Now that Social Media marketing has gone … [Read more...]

The Power of Storytelling To Connect, Build Trust and Close Sales

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Great stories attract attention. A well-constructed narrative builds an emotional connection and the power of storytelling can be very useful in the road to the sale. Character-driven stories with emotional content result in a customer's better understanding of the key points a salesperson wishes to make. Relevant, useful stories enable better recall by the customer, often weeks, months or years later. Our brains love good storytelling. In … [Read more...]

Mistakes That Cost You Sales to Your Most Interested Buyers

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In this world of constant noise and heightened mistrust, it's dangerous to assume your buyer will notice you easily. Even the most loyal customers can waver and not recognizing this can be a costly mistake. According to the National Center for Biotechnology Information, the average attention span of a human being has dropped from 12 seconds in 2000 to 8 seconds in 2013. This is one second less than the attention span of a goldfish. Linkedin … [Read more...]

Social Selling for Beginners: 10 Actions to Look Like an Expert

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Everyone wants to be remarkable. Every salesperson wants to be the ONE who customers choose, over and over again. But many salespeople are lost with today's technology. The advancements in social media and content management platforms have made it easier than ever to engage and stay connected with those ideal customers. There's never been a better time to incorporate Social Selling into your sales process but if you're a beginner, it's a scary … [Read more...]

Is Facebook Dead? 5 Reasons To Ignore the Hype and Stake Your Claim

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Whew! There's a lot of conversation lately asking "Is Facebook Dead?" A lot of users are unhappy about the continued lack of valuable content in their newsfeeds. Business marketers are troubled over negligible organic reach and how Facebook ads cost more to reach less. What does it all mean for you? Ignore the hype and look at the facts. Facebook continues to be THE social network where most people spend their time. Their revenue charts seem … [Read more...]

The High Costs of Sticking with the Status Quo in Sales and Marketing

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There are some things that marketing will never fix. It doesn't matter what industry you're in, disruption is at the door. In the auto industry, not only has it entered the room but it's crashing the party. Sticking with the status quo may be a coping mechanism but it's hazardous to your business' health. Everywhere I go I see dealers, business owners and managers taking the path of least resistance to keep their businesses in tact. Playing … [Read more...]