Maximize resources. Secure your profit.
One of the unexpected upsides of writing my newsletter is that inspiration tends to sneak up on me in the most ridiculous places, like the grocery store on a Saturday afternoon. If you’re like me, you probably approach grocery shopping with the same enthusiasm you reserve for flossing or assembling furniture: it’s necessary, mildly perilous, and involves more bending than you’d prefer. On this …
Continue Reading about Why Customer Experience Belongs on Every Dealership CFO’s Radar →
You’d be amazed what hides inside dealership accounting records. It’s like lifting the couch cushions of your financials and finding not just a few quarters, but a family of raccoons living rent-free on the balance sheet. I’ve been talking and writing about these issues for years, and somehow, the raccoons are still there. Maybe wearing little visors now, pretending to reconcile schedules. Some …
Somewhere between explaining expense as a percentage of gross to a room full of confused department heads and figuring out why the parts inventory hasn’t matched the general ledger since before Covid, the dealership CFO, without fanfare or flashlight, is expected to locate every operational flaw hiding under the hood. It’s the CFO’s job to notice the things no one wants to talk about until they …
Continue Reading about How to Identify Dealership Operational Weaknesses Before They Cost You →
There’s a particular kind of panic that comes with declining dealership profits. Not the dramatic, stock-market-in-freefall kind, but the quieter, more unsettling version. The one that sounds like, “Didn’t we have more cash yesterday?” followed by a long stare at a computer screen that offers no comfort whatsoever. I’ve worked with many dealers who are strong across sales, service, and parts. …
Continue Reading about Why Strong Sales Don’t Guarantee Strong Dealership Financials →
