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Transforming Accounting: From Cost Center to Crucial Asset in Dealerships
Throughout my retail career, I've witnessed a common misconception: labeling the dealership accounting office as a 'cost center.' This oversimplified view of categorizing departments as either …
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Cash Crunch, Tax Bills and How a Controller Can Put a Dealer in Hot Water
Over the last 25+ years, I've seen some unbelievable things when it comes to dealership finances. One day, I will write a book but until then, I'll just keep sharing ways to avoid these scary and …
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Customers Just Want to Go “Where Everybody Knows Your Name”
This week's article is a guest post from veteran automotive customer experience expert, Laurie Down. She is the person who made all our customers happy at Beverly Hills BMW (ask anyone who worked with …
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