What Sort of Content Should I Be Pushing on Social Media?


One of my favorite things to do is listen. It feels natural because I'm an introvert and it's provided me wonderful insight with those I interact with daily, including prospects and clients. With respect to Social Media and other digital marketing, active listening can be the best tool you have in your arsenal. I was privy to a conversation the other day during a training I was conducting. It was at the beginning of the workshop and the … [Read more...]

Your Blog, Social Media and SEO: Mash Up…For The Win


Buckle up, friends. SEO is changing again and in order to stay relevant in search, some things may have to change at your company. Content marketing has been a buzzword for a few years now and many people have ignored its impact. Sure there are those of us who adopted early but now there's no time to waste. Your blog, social media and SEO now all mash up together and your business needs to master them all if you want to win the internet! To … [Read more...]

Is Your Content Worth Sharing? Storytelling Techniques in Social Media


A good story gains its own life on social media. A great story gets shared...a lot. Is your content on social media worth sharing? Storytelling remains one of the key factors in attracting leads and closing sales. No matter where your "content" is published (on social media and online, TV, radio or even a billboard), masterful storytelling techniques play a significant role in the outcome of your campaigns. I've been following this little … [Read more...]

Is Customer Experience the New Marketing?


I am a humble student of customer experience and it's been a week of fascinating debacles. I believe there's a direct connection between customer experience and a company's revenue, having lived it during my years managing car dealerships in Southern California. We served some of the most demanding customers on the planet and now that people are connected through social media, customer experience might just be the new marketing. Disruption is … [Read more...]

Social Media and Sales: Follow This Map, Bust the Myth


There are those who believe that Social Media and sales should never be in the same sentence. In fact, many of you are probably scratching your head right now hearing it come from me. But aren't we all in business to turn a profit? The last time I checked, you can't do that without sales. So, let's talk about the best way you can be an engaging social business while also putting numbers on the board. Now, there are a lot of "social media … [Read more...]

10 Indispensable Steps to Writing a Great Blog Post


Blogging for business is an integral part of your overall marketing strategy whether you're marketing your business or integrating Social Selling into your sales process. Blogging has been around since the late '90s but many businesses and salespeople are still very new to it. The steps to writing a great blog post aren't always easy to figure out and that can make you unsure of where to start or what to say. The benefits of blogging are … [Read more...]

How to Use Content Marketing in the 7 Touchpoints of Buyer Experience


One of the most powerful attributes of Social Media is that sellers can engage buyers during all phases of the purchase process. That may seem easier said than done...but it doesn't have to be. Great content is your path to victory. Expert content marketing "touches" the buyer no matter where they are in the buying cycle and turns fans into customers. Content marketing is getting the right message to the right customer at the right time. One … [Read more...]

3 Biggest Obstacles Keeping You From Success in Social Selling


Social Selling is the art of using technology to attract and engage prospects, grow referrals and retain customers. Success in Social Selling does not come easy. It's a process that not every business is ready for. Its processes need to come from the top through superior leadership and training. Only then can Social Selling become part of your business' daily operations. I just returned from the Digital Dealer conference where I spoke about … [Read more...]

Social Selling and Sales Leadership: 3 Traits of Great Salespeople


Ethics and selling go hand in hand. Trust is built when integrity leads the conversation. The pursuit of wealth can often trump the importance of ethics in the business world. We've seen it happen over and over in our culture. A true leader is one who's resisted the seductions and reached beyond financial success to create true wealth. I've just had the pleasure of attending a keynote from Jordan Belfort at the Digital Dealer conference in Las … [Read more...]

How to Develop Trust With Consumers in an Untrustworthy World


Would you like to sell more? Consumers are starving for relationships they can understand with entities they can trust. It's not easy to know how to develop trust with your customers and prospects, especially if you're new to online marketing and Social Media. It's hard to ignore the numbers when it comes to developing trust using quality content: 61% of consumers say they feel better about, and are more likely to buy from, a company that … [Read more...]