Maximize resources. Secure your profit.
Anyone who's been in the car business for a decent amount of time knows that the business is filled with uncertainty. It's basically a masterclass in controlled chaos. But even by these standards, …
Continue Reading about In Uncertain Times, Steady Habits Win →
In 2025, dealership leaders everywhere are buckling down, returning to their roots, and desperately Googling “How to Manage Millennials and Gen Z Without Crying.” After years of chasing the innovation …
Continue Reading about Back to Basics: Dealership Fundamentals for 2025 →
As the whirlwind of "Black Friday – Small Business Saturday – Cyber Monday – Giving Tuesday" finally subsides, it’s safe to say that many of us are feeling overwhelmed by the sheer volume of emails …
Continue Reading about Want Customers to Open Your Emails? Here’s What Not to Do →
The need to be heard, the need to be recognized, is one of the most powerful motive forces in human nature. We define and sustain ourselves in conversations with others. The recognition of being …
Continue Reading about Customer Experience: The Case of The Invisible Customer →
Customer experience is the driver to higher gross profit. What would happen in your particular organization if the majority of your customers raved about their experience? How much more revenue might …
Continue Reading about The Secret to Meaningful Customer Experience in Automotive Retail →
It's the end of the week after the “black-friday-small-business-saturday-cyber-monday-giving-tuesday holiday” and like me, I bet you’ve had more than enough emails arrive in your inbox. With all …
Continue Reading about Email Season Alert: Navigate Wisely, Avoid the Missteps! →
