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Lately, I’ve found myself obsessing over something that most people wouldn’t notice unless it jumped out from behind a sales desk and bit them. It’s not flashy, it’s not trending, and it certainly …
Continue Reading about Car Dealership Accounting Skills Don’t Grow on Trees →
You've spent your career learning the rhythms of retail: how to move metal, keep the sales floor and service drive under control, and make customers feel like they’re getting a deal while still making …
Continue Reading about A Beginner’s Guide to AI for Automotive Retail →
Included in a dealership CFO's responsibilities is identifying operational weaknesses that affect financial performance, such as inefficiencies in asset management, excessive overhead costs, or missed …
Continue Reading about Quick Tips to Identify Dealership Operational Weaknesses →
Many people don't know this but Kruse Control got into digital by way of online reputation management. In 2009, I could see online reviews becoming more important than CSI ratings, given the fact that …
Continue Reading about Dealership Playbook for Monitoring and Responding to Online Reviews →
I've been working with a dealer client who's number one goal is to control expenses. They reached out for help with a common challenge: despite strong sales and revenue, their profitability was …
Continue Reading about Top KPIs for Car Dealerships to Align Expenses with Gross Profit →
I've always believed that life has a way of serving up the most delicious ironies when you least expect them. Take, for instance, the tale of a car dealership that mistakenly turned a questionable …
