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It’s an odd thing to be human: we’ll put up with slow internet, screaming children on airplanes, and doctors who insist on asking if we’ve been “keeping active,” but the one thing we cannot tolerate, the final straw that sends us muttering into our steering wheel in the Safeway parking lot, is to be ignored. The need to be heard, the need to be recognized, is not just some self-help platitude. We …
Continue Reading about The Case of the Invisible Customer (and the Cost of Not Listening) →
It takes an obscene amount of cash to run a car dealership. Not “a lot” in the way you might describe your cousin’s sneaker collection, but a lot in the way you’d describe Mount Everest. Cash isn’t just king here, it’s oxygen. Without it, the store wheezes, sputters, and eventually passes out. Lately, the subject of dealership cash flow seems to be coming up a lot more often when I talk with …
Continue Reading about Dealership Cash Flow: From Panic to Strategy →
Month-end in a franchise car dealership is a bit like hosting Thanksgiving dinner. You think you’ve got everything under control until you realize the turkey’s still frozen, the cranberry sauce is missing, and Aunt Linda has arrived two hours early asking why the table isn’t set. For controllers, it’s the same kind of scramble: dozens of small but vital tasks, all needing to be finished in …
Continue Reading about Month-End Checklist for Franchise Car Dealership Controllers →
Every dealership has its version of “everything’s fine.” It’s usually said just after someone asks a financial question that doesn’t have an immediate answer. The phones are ringing, the sales team is caffeinated, and the service dept has customers in the drive. On the surface, it looks like a well-oiled machine. But behind the office doors there are several months of unreconciled bank statements, …
Continue Reading about The Warning Signs of a Dealership Financial Crisis →
