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This week is a short week (Labor Day), and corporate taxes are due, so I thought I’d share a quick story with you that was inspired by the Rolls Royce SUV. If you’re not a car person, you may not even know such a thing exists. Indeed, when I saw it for the first time, I got a little worried for our culture because, while this amazing vehicle is highly-desired in certain parts of the world, it …
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I've always believed that life has a way of serving up the most delicious ironies when you least expect them. Take, for instance, the tale of a car dealership that mistakenly turned a questionable termination into a $2.8 million lesson, all thanks to a perfect storm of incompetence, inferior software, and corporate HR overreach. Recently, I took some time to tidy up my website and revisit some …
For some time, I've hesitated to share this information, hoping that Google would recognize the damage it has caused and take steps to correct the issue. I had hoped that Google would work to restore the traffic that millions of websites had rightfully earned over the past 15+ years by following the company's own guidance. Alas, after nearly a year of witnessing the carnage, I can no longer …
In an industry where the default setting for change is stuck in neutral, it's time to hit the gas pedal on a game-changing concept: gender balance in dealership sales and service teams. As it turns out, a balanced mix of men and women team members is the ultimate performance upgrade that turns tire kickers into loyal buyers faster than you can say, “Do you want the extended warranty with …
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