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Like it or not, customer experience begins with the first click to one of your digital properties. A story begins in the mind of your website visitors, Facebook fans, Twitter followers and blog …
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How do we foster and sustain customer loyalty in a world of untrustworthy messages coming at our customers like a fire hose? Loyalty is a customers' intention to continue doing business with you, to …
Continue Reading about Lock-in Customer Loyalty: Cultivate a Great Social Media Habitat →
