In today's full-speed, take no prisoners online reputation landscape, where one misstep can spell disaster for a car dealership's reputation, it's crucial to stay vigilant. Imagine losing a sale …
8 AI Prompts for Car Dealership Financials
You've likely heard about AI a lot lately. Frankly, it's hard to not hear about it, right? Sifting through the noise is no easy task, and trusting internet info is risky, especially when it's …
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Customer Experience: The Case of The Invisible Customer
The need to be heard, the need to be recognized, is one of the most powerful motive forces in human nature. We define and sustain ourselves in conversations with others. The recognition of being …
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Here’s Why the Dealership Franchise Model is Here to Stay
I am an observer. I like to explore and examine certain trends and follow my instincts where they take me. When I was a CFO at dealerships, this kept the organization one or more steps ahead of the …
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Car Dealership Accounting Skills Don’t Grow on Trees
I've been noticing something for several months now and it's not something that's readily apparent, even to car people. This observation is partly due to my never ending love of talking about the car …
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The Secret to Meaningful Customer Experience in Automotive Retail
Customer experience is the driver to higher gross profit. What would happen in your particular organization if the majority of your customers raved about their experience? How much more revenue might …
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