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I've spent my entire life in the car business, so when I walk into a service department, I see it differently than the average female customer. My focus immediately goes to how employees interact with …
Continue Reading about Service She Can Trust: 5 Steps to Win Over Female Customers →
Running a car dealership without understanding your financial statement is like driving blindfolded—you might keep the engine running, but you won’t know when you’re about to crash. Whether you’re a …
Continue Reading about How to Read a Dealership Financial Statement: A Practical Guide →
There’s a certain kind of paralysis that sets in when everything feels like it’s falling apart—like when your phone pings with a “low storage” warning and your accountant texts, “Can we talk?” So I …
Continue Reading about Top 10 Financial Concerns Keeping Dealers Up at Night →
Car dealerships have an accountant problem. Namely, they are running out of them. Over the past two years, I've been writing about the growing shortage of dealership controllers, and the situation …
Continue Reading about Car Dealerships Face an Accountant Crisis →
Financial literacy in a dealership is like knowing how to swim before jumping into the deep end—technically, you can still jump in without it, but the results will be unpleasant for everyone …
Continue Reading about How Poor Financial Literacy is Undermining Dealership Profitability →
It’s clear that many dealerships are actively searching for experienced controllers. In Driving Blind: The Shortage of Seasoned Dealership Controllers, I discussed how this shortage has been …
Continue Reading about 12 Questions to Ask When Hiring a Dealership Controller →
