Throughout my journey in automotive retail, I've learned that at the heart of a profitable retail operation lies extraordinary customer experience. I’ve mentioned in the past that I worked in Beverly Hills for many years managing car dealerships (sidenote: it’s not as glamorous as you might think). One thing I know for sure is that if you can make it there, you can make it anywhere. People in BH …
Continue Reading about Customer Experience is Failing Everywhere: 10 Ways to Fix It →