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Online reviews are now an integral part of the purchase journey as consumers seek out opinions from "someone like me." 88% of consumers trust online reviews as much as personal recommendations. But …
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Every business owner wants to see glowing online reviews and comments about their organization. It's natural for us to only want the positives pointed out in public. When negative online reviews …
Continue Reading about Negative Online Reviews: 3 Positive Ways They Affect Your Business →
"If you don't like what's being said about you, change the conversation." ~Don Draper Successful offline and online reputation management is difficult. Many businesses struggle with the what, the …
Continue Reading about Offline and Online Reputation Management: a Gameplan is Required! →
Every single time I speak to a group about Social Media, someone (or two) raises their hand with a question about Yelp - and with good reason. Like all Social networks, Yelp has its idiosyncrasies. …
90% of Americans say their buying decisions are influenced by online reviews. Social Media and online ratings go hand in hand. Thousands of people share their experiences online everyday with their …
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"Social Media doesn't fix anything. I just amplifies things. If your restaurant sucks, it just sucks harder on Social Media. It doesn't make your chicken fingers taste better or your beer taste …
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