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These days, managing your dealership’s online reputation is a bit like trying to keep a balloon from touching the floor using only your head—exhausting, slightly ridiculous, and oddly competitive. One minute, you’re coasting along with five-star reviews and a coffee machine that works, and the next, your CSI score has been torpedoed by someone who thinks a 20-minute wait in service constitutes a …
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I've spent my entire life in the car business, so when I walk into a service department, I see it differently than the average female customer. My focus immediately goes to how employees interact with each other, how customers are treated, and how the process could be improved to create a smoother, more satisfying experience. While my perspective is shaped by industry experience—not as a typical …
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Anyone who's been in the car business for a decent amount of time knows that the business is filled with uncertainty. It's basically a masterclass in controlled chaos. But even by these standards, these new tariff threats feel like someone shook the Etch-A-Sketch we’ve all been trying to draw a stable business on. It’s enough to make even the most zen-like person feel a little twitchy. As a …
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Running a car dealership without understanding your financial statement is like driving blindfolded—you might keep the engine running, but you won’t know when you’re about to crash. Whether you’re a dealer principal, GM, or department manager, understanding how to read your dealership’s financial statement is one of the most powerful tools you have for making better decisions. This post will …
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