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Poor leadership practices cost companies millions of dollars each year by negatively impacting employee productivity, staff retention, and customer satisfaction. Poor leadership can cost a company as much as 7% of its total revenues annually. A single poor leader may cost an organization an average of $126,000 each year due to lost productivity and other factors. The thing about all this is—it’s …
Continue Reading about The Million-Dollar Idea No One Wants to Use →
It starts the same way every time. A little warning. A number that’s just slightly off. Maybe a general feeling that something isn’t quite right. Sort of like when your doctor clears his throat, looks at your chart, and says, “Let’s talk about your cholesterol.” And just like that, you're nodding solemnly while silently wondering if the bagel you had for breakfast counts as attempted …
Continue Reading about The Dirty Seven: Accounting Bad Habits That Wreck Dealerships →
You've spent your career learning the rhythms of retail: how to move metal, keep the sales floor and service drive under control, and make customers feel like they’re getting a deal while still making enough gross to justify your ulcer. And now here comes Artificial Intelligence, revving its digital engine and threatening to disrupt everything from service scheduling to sales forecasting. …
Continue Reading about A Beginner’s Guide to AI for Automotive Retail →
The only thing consistent about social media… is change. With platforms, trends, and user behaviors evolving constantly, it's essential for dealers to regularly review and update their employee social media policy. Does your store have a social media policy in place? If yes, when was the last time you reviewed it? If it’s been more than six months, a refresh may be overdue. If …
